Built to be used by everyone
We support people with disability. It would be a poor look if our own website shut people out. Here is what we have done, and what to do if something still does not work for you.
This website aims to meet WCAG 2.2 Level AA, the international standard for accessible websites. That covers people who are blind or have low vision, people who are colourblind, people who use a keyboard instead of a mouse, and people who use a screen reader.
What we have done
It works without a mouse
You can reach everything on this site using the Tab key. Wherever you are, a thick orange outline shows what is selected. There is a 'Skip to content' link at the very top so you do not have to tab through the menu on every page.
It works with a screen reader
Every image, button and form field has a proper label. Headings run in order, so you can jump through a page by heading. Decoration — the moving colour band, the video behind each card — is hidden from screen readers, so it is not read out to you.
Colour is never the only clue
Anything the colour tells you, something else tells you too. Chosen options get a tick, not just a colour. Error messages get a warning icon and a border, not just red text. Links in a sentence are underlined or underscored with a line.
Forms tell you what is wrong
No button is switched off without telling you why. If something is missing, you get a list at the top of the form naming every problem, each one a link straight to the field it is about — and each field says what is wrong with it, right underneath. Every box has a label you can still see after you have typed in it.
Text is easy to read
We checked every colour combination on the site against the WCAG contrast standard. All body text meets the AA level. You can zoom the page to 400% and nothing is cut off, overlaps, or makes you scroll sideways to read a line — wide tables scroll on their own instead.
Nothing moves if you would rather it did not
If you have turned on 'reduce motion' on your phone or computer, the moving band stops and the videos are replaced with still pictures. Nothing on this site flashes.
Plain words
We write short sentences and everyday words. Where we have to use an NDIS term, we explain it straight away — and there is a full list on our NDIS words explained page.
Where we know we fall short
- The map. The Google map on our contact and areas pages comes from Google, and we cannot control how accessible it is. Our full address is always written out as text right next to it, so you never need the map to find us.
- No captions on the videos. The short clips on our service pages have no sound and no speech — they are decoration only, and screen readers skip them. If we ever add a video with someone speaking, it will have captions.
Tell us if something does not work
If any part of this website is hard to use, please tell us. You do not need to know why it is not working or what to call it — just describe what happened. We will fix it, and in the meantime we will give you the information another way.
Ring us on 0432 811 151 or email info@vsghomecare.com.
If you are deaf, or find it hard to hear or speak on the phone, you can reach us through the National Relay Service. If you need an interpreter, ring TIS National on 131 450 and ask them to call us. Both services are free.
Still getting used to the NDIS? Our plain-English list of NDIS words explains the terms you will come across.