Governance
Our policies
These are the rules we hold ourselves to. They are published in full, not summarised, because a policy you cannot read is not one you can hold us to.
- Policy 2.5Complaints and Feedback Policy and ProcedureHow to make a complaint about VSG Home Care, what happens after you do, how long it takes, and how to take it to the NDIS Commission if you are not satisfied.
- Policy 2.6Reportable Incident, Accident and Emergency Policy and ProcedureHow VSG Home Care identifies, reports, investigates and learns from incidents, accidents and emergencies, including what counts as a reportable incident and the 24-hour and 5-day notifications to the NDIS Commission.
You can go straight to the Commission
You never have to complain to us first. The NDIS Quality and Safeguards Commission takes complaints about any registered provider, including us, and we will not treat you any differently for going to them.
ndiscommission.gov.au/about/complaints(opens in a new tab)