Home Care Packages became Support at Home: what changed
Support at Home replaced Home Care Packages on 1 July 2025. It funds the same kind of help — personal care, nursing, housework, transport, allied health — but sorts services into categories that are contributed to differently, uses a wider set of classifications instead of four levels, and is designed to move funding to people sooner. People who already held a Home Care Package were not meant to be worse off under the change.
VSG Home Care is a registered NDIS provider. We are not an approved aged care provider yet, and we cannot deliver Support at Home services today. This page explains how the system works — it is not an offer of service. For anything about your own situation, contact My Aged Care on 1800 200 422.
What stayed the same
The point of it. This is still funding to help you keep living in your own home rather than moving into residential care.
The way in. You still start at My Aged Care, you are still assessed, and the assessment still decides what you are approved for.
The kinds of help. Personal care, nursing, housework, meals, transport, allied health and equipment were all fundable before and are all fundable now.
What actually changed
Services are grouped into categories — clinical care, support for independence, and everyday living — and what you contribute differs between them. Clinical care attracts the smallest contribution; help with everyday living the largest. The reasoning is that nobody should be skipping wound care to save money.
Four levels became a larger set of classifications, so funding fits need more closely.
There is more structure around short-term help after a hospital stay or a fall, where a burst of support for a few weeks does more good than the same amount spread thin over a year.
Where to check the current rules
At myagedcare.gov.au, and by ringing My Aged Care directly. Contribution rates and thresholds are means tested and they change, so a figure quoted on a provider's website — including this one — is a figure that can quietly go out of date.
That is not us being coy. It is that a wrong number about what your mother will pay is a number somebody budgets against.
Questions
No. The change was designed so that people already receiving a package would not end up worse off. What that means for your particular arrangements is a question for My Aged Care or your current provider, because the transition rules are specific and depend on when you were approved.
Not at the same time. CHSP is a separate, lower-intensity programme and was scheduled to move across later than Home Care Packages did. If CHSP is what you currently receive, check the timing with My Aged Care rather than assuming it has already changed.
Want to hear from us when we are approved?
Join the waiting list. It costs nothing, commits you to nothing, and is not a service agreement — and if you need help before then, we will point you to someone who can give it.